Refund policy
1. 30-Day Return Policy
* Customers may request a return within 30 days from the delivery date
Return Conditions:
Items must be:
* Brand new and unused
* Not installed, drilled, mounted, or exposed to water
* In original packaging with all protective materials, accessories, and manuals included
* Free of scratches, damage, or any signs of use or modification
Shipping Cost Responsibility:
* For personal reasons (e.g., no longer needed, incorrect size, style mismatch):
* Customer is responsible for all return shipping costs
* For large bathroom products, return shipping costs may be substantial and will be deducted from the refund
* If due to seller error (wrong item shipped) or manufacturing defects:
* We will cover all shipping costs
* We will offer replacement, reshipment, or full refund
2. Return Process
1. Customers must contact our customer service before returning any item to obtain a Return Merchandise Authorization (RMA) number and the designated U.S. return warehouse address
2. Returns sent without prior authorization, without an RMA, or to an incorrect address will be refused and not refunded
3. After the returned item is received and inspected, refunds will be issued to the original payment method within 5–7 business days
3. Warranty & Quality Assurance
* All major bathroom products include a years
* Warranty covers structural components, hardware, and functional defects under normal use
* During the warranty period (non-human damage):
* Free replacement parts
* Discounted repair services
* Replacement solutions (if applicable)
4. Non-Returnable Situations
Returns or exchanges will NOT be accepted in the following cases:
* Products that have been installed, drilled, mounted, or used
* Damage caused by improper installation, misuse, remodeling, normal wear and tear, or external force
* Custom-made products (custom size, color, countertops, etc.) — non-returnable unless defective
* Clearance, final sale, or discounted items — non-returnable, warranty only applies