Shipping Cost Responsibility:
* For personal reasons (e.g., no longer needed, incorrect size, style mismatch):
* Customer is responsible for all return shipping costs
* For large bathroom products, return shipping costs may be substantial and will be deducted from the refund
* If due to seller error (wrong item shipped) or manufacturing defects:
* We will cover all shipping costs
* We will offer replacement, reshipment, or full refund
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2. Return Process
1. Customers must contact our customer service before returning any item to obtain a Return Merchandise Authorization (RMA) number and the designated U.S. return warehouse address
2. Returns sent without prior authorization, without an RMA, or to an incorrect address will be refused and not refunded
3. After the returned item is received and inspected, refunds will be issued to the original payment method within 5–7 business days
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3. Warranty & Quality Assurance
* All major bathroom products include a years
* Warranty covers structural components, hardware, and functional defects under normal use
* During the warranty period (non-human damage):
* Free replacement parts
* Discounted repair services
* Replacement solutions (if applicable)
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4. Non-Returnable Situations
Returns or exchanges will NOT be accepted in the following cases:
* Products that have been installed, drilled, mounted, or used
* Damage caused by improper installation, misuse, remodeling, normal wear and tear, or external force
* Custom-made products (custom size, color, countertops, etc.) — non-returnable unless defective
* Clearance, final sale, or discounted items — non-returnable, warranty only applies
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�� Privacy Policy (CCPA-Compliant)
1. Information We Collect
We only collect information necessary to fulfill orders, including:
* Name, billing/shipping address, email, phone number
* Payment-related transaction details
* Device information, IP address, and transaction timestamps (for fraud prevention and risk control)
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2. Use & Protection of Information
* We do not sell, rent, or disclose personal data to unrelated third parties
* Information is only shared with:
* Shipping carriers
* Payment processors
* Fulfillment partners
(strictly limited to what is necessary for order completion)
* We use 256-bit SSL encryption and secure data storage systems
* Fully compliant with U.S. CCPA privacy regulations 3. Customer Rights
* Customers may request to access, update, or delete their personal data at any time
* Customers may unsubscribe from marketing emails at any time
* Any updates to this Privacy Policy will be posted on this page; major changes will be communicated via email
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�� Terms of Service
1. Agreement to Terms
By placing and completing an order, you confirm that you have read, understood, and agreed to all policies on this website, including the Shipping Policy, Refund Policy, Privacy Policy, and these Terms of Service.
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2. Product & Order Confirmation
* Customers are responsible for verifying product dimensions, specifications, and installation requirements before purchase
* Product images are for reference only; slight color variations due to display differences do not constitute defects
* In case of pricing or specification errors, we reserve the right to correct or cancel the order prior to shipment without additional liability
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3. Liability & Force Majeure
* Delays caused by shipping carriers, extreme weather, warehouse congestion, or other events beyond our control do not constitute a breach of contract
* We will provide timely updates but are not liable for indirect losses or delay-related claims
* Such situations do not qualify for unjustified chargebacks or excessive compensation claims
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4. Chargeback & Dispute Policy (Strict Enforcement)
* Customers agree to contact us first to resolve any issue through our official support channels
* Any chargeback initiated without prior communication or valid grounds will be considered unjustified or potentially fraudulent
* We reserve the right to submit:
* Transaction records
* Delivery confirmation and signature proof
* Communication history
to payment processors (e.g., Stripe, PayPal) for full dispute defense
* We also reserve the right to recover associated costs and restrict future transactions
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5. Governing Law
These Terms apply to transactions conducted within the United States and are governed by applicable U.S. federal and state laws.
* Disputes shall first be resolved through good-faith negotiation.
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